Privacy and Cookie Policy

Privacy and Cookie Policy Last updated: October, 2026 1. Introduction Intense Dropz ("Intense Dropz", "we", "our", or "us") respects the privacy of our customers and website visitors and is committed to handling personal information responsibly and transparently. This Privacy & Cookie Policy explains the types of personal information we may collect when you visit our website, create an account, place an order, contact our customer support team, or otherwise interact with Intense Dropz. It also explains how we use, disclose, store, and protect that information and the privacy choices that may be available to you. By accessing or using our website, you acknowledge that you have read this Privacy & Cookie Policy. 2. Business Information This website is operated by Intense Dropz. Website: intensedropz.ca Customer support email: info@intensedropz.ca Telephone: 226-499-8539 Questions about this Privacy & Cookie Policy or the handling of your personal information can be submitted using the contact information above. 3. Information We Collect The information we collect depends on how you interact with Intense Dropz and may include the following: Information you provide directly • Name • Billing address • Shipping address • Email address • Telephone number • Company or organisation information, where applicable • Account and login information • Order and transaction information • Customer support enquiries and correspondence • Marketing and communication preferences • Other information you voluntarily provide to us Information collected automatically When you access or use our website, certain technical and usage information may be collected automatically, including: • IP address • Browser type and version • Device information • Operating system • Pages viewed • Website interactions • Referral source • Approximate location derived from technical information • Cookie identifiers and similar technologies Payment transactions are processed through third-party payment service providers. Intense Dropz does not store complete payment card numbers or card security codes on its own systems where payment information is processed directly by those providers. 4. How We Use Personal Information We may use personal information for purposes including: • Processing, confirming, and fulfilling orders • Processing payments through our payment service providers • Providing order confirmations, shipping notifications, and transactional communications • Providing customer support • Responding to enquiries and requests • Managing customer accounts • Verifying transactions and helping detect or prevent fraud, misuse, and security incidents • Operating, maintaining, and improving our website and services • Understanding website performance and customer interactions • Maintaining business, accounting, and transaction records • Sending marketing communications where permitted and in accordance with your communication preferences • Complying with applicable legal, regulatory, tax, and accounting obligations • Establishing, exercising, or protecting our legal rights We use personal information only for legitimate business purposes, with your consent where required, or as otherwise permitted or required by applicable law. 5. Marketing Communications Where permitted, and where you have chosen to receive marketing communications when required, Intense Dropz may send you information about products, company updates, promotions, and other relevant announcements. You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication or by contacting us at info@intensedropz.ca. Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your account or orders. 6. How We Share Information Intense Dropz does not sell your personal information. We may disclose personal information to service providers where reasonably necessary to operate our business and provide our services. These may include: • Payment processors and payment service providers • Shipping, courier, warehouse, and logistics providers • Website hosting and infrastructure providers • Customer support platforms • Email and communication service providers • Analytics and website performance providers • Fraud prevention, security, and transaction verification providers • Professional advisers such as accountants, legal advisers, and auditors where necessary Service providers receive information as reasonably necessary for them to perform the services they provide to Intense Dropz and are subject to their own legal and contractual obligations concerning personal information. We may also disclose information where required by applicable law, legal process, or regulatory requirements, or where reasonably necessary to protect our business, customers, property, or legal rights. 7. Cookies and Similar Technologies Intense Dropz uses cookies and similar technologies to operate the website, maintain essential functionality, understand website performance, and improve the customer experience. Depending on your location and cookie preferences, these technologies may be used to: • Maintain website security • Keep users signed into their accounts • Remember items added to a shopping cart • Remember website and store preferences • Support checkout functionality • Measure website traffic and performance • Understand how visitors interact with our website • Detect technical or security issues • Support permitted advertising or measurement functionality where applicable You can manage cookies through your browser settings and, where available, through cookie preference tools provided on our website. Disabling certain cookies may affect the operation or functionality of some website features. 8. Types of Cookies Cookies and similar technologies used on our website may include the following categories: Essential Cookies These support functions necessary for the website to operate, including website security, shopping cart functionality, checkout, and account access. Performance Cookies These help us monitor website performance and identify technical issues. Analytics Cookies These help us understand how visitors interact with the website, including traffic patterns and website usage, so that we can evaluate and improve our services. Preference Cookies These may remember settings and preferences selected during your visit. Advertising and Measurement Cookies Where used and permitted, these technologies may help measure advertising performance, understand interactions with our marketing, and provide relevant advertising. Their use may depend on your location and consent preferences. 9. Payment Information Intense Dropz uses third-party payment service providers to facilitate payment transactions. Payment information submitted during checkout may be collected and processed directly by the applicable payment provider in accordance with its own privacy and security practices. We may receive limited transaction information from payment providers, such as payment status, transaction identifiers, and information required to process, verify, refund, or reconcile an order. 10. Data Security We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission, electronic storage system, or security measure can guarantee absolute security. We therefore cannot guarantee that personal information will always remain completely secure. 11. Data Retention We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including where required to: • Process and maintain records of transactions and orders • Provide customer support • Maintain business and accounting records • Meet legal, tax, and regulatory obligations • Prevent fraud and maintain security • Resolve disputes • Establish or defend legal claims • Enforce our agreements and policies Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. 12. Your Privacy Choices and Rights Depending on where you live and subject to applicable law (including Canadian privacy legislation such as PIPEDA, where applicable), you may have rights concerning your personal information. These may include the right to request: • Access to certain personal information we hold about you • Correction of inaccurate or incomplete personal information • Deletion of personal information where legally applicable • Information about how your personal information is used or disclosed • Withdrawal of consent where processing is based on consent • Opt-out from certain marketing communications Privacy requests can be submitted to info@intensedropz.ca. We may need to verify your identity before completing certain requests. 13. International Data Processing Intense Dropz operates online and may use service providers located in different countries. As a result, personal information may be processed or stored outside the province or country in which you reside. Where required by applicable law, we take reasonable steps concerning the handling and transfer of personal information across jurisdictions. 14. Third-Party Websites and Services Our website may contain links to websites or services operated by third parties. Intense Dropz does not control the privacy practices of independent third parties, and this Privacy & Cookie Policy does not apply to their websites or services. We encourage you to review the privacy policies of third-party services before providing personal information to them. 15. Changes to This Privacy & Cookie Policy We may update this Privacy & Cookie Policy periodically to reflect changes to our website, business practices, service providers, or applicable legal requirements. When this policy is updated, the revised version will be published on this page and the "Last updated" date above will be changed accordingly. 16. Contact Us If you have questions about this Privacy & Cookie Policy, your personal information, or a privacy request, please contact: Intense Dropz Email: info@intensedropz.ca Telephone: 226-499-8539 Website: intensedropz.ca