Terms & Conditions

Terms & Conditions Last updated: October, 2026 Welcome to Intense Dropz. These Terms & Conditions ("Terms") govern your access to and use of intensedropz.ca, including all content, products, services, tools, checkout pages, customer accounts, and related website features. By accessing our website, creating an account, placing an order, or using any part of our services, you agree to these Terms. If you do not agree, do not use this website or purchase products from Intense Dropz. 1. Company Information This website is operated by Intense Dropz ("intensedropz.ca," "we," "us," or "our"). Website: intensedropz.ca Contact email: info@intensedropz.ca 2. Eligibility By using this website or placing an order, you confirm that you are at least the age of majority in your province, territory, state, or country of residence and that you are legally permitted to purchase the products offered on this website. We reserve the right to refuse service, cancel orders, restrict access, or close accounts at our discretion. 3. Product Use and Research-Use Terms Products sold by Intense Dropz are offered strictly for research use only unless expressly stated otherwise in writing. Products are not for human use, not for veterinary use, not for injection, not for consumption, and not for use as a drug, medication, supplement, food, cosmetic, treatment, cure, diagnostic product, or therapeutic product. By purchasing from Intense Dropz, you represent and agree that: You understand the products are sold for research use only. You will not use the products for human or veterinary purposes. You will not administer, inject, ingest, inhale, apply, or otherwise use the products on yourself, another person, or an animal. You are responsible for ensuring that your purchase, possession, handling, storage, and use of any product comply with all applicable laws and regulations. You will not resell, relabel, repackage, advertise, distribute, or use the products in any unlawful way. You will not make medical, therapeutic, veterinary, diagnostic, performance, bodybuilding, anti-aging, cosmetic, weight-loss, or disease-related claims about any product. 4. No Medical Advice The information on this website is provided for general informational and commercial purposes only. Nothing on this website is medical advice, health advice, veterinary advice, dosing guidance, treatment guidance, diagnostic guidance, or a recommendation to use any product for any health-related purpose. Always consult a licensed healthcare professional for medical questions. Intense Dropz does not provide medical advice and does not recommend the use of any product for human or veterinary purposes. 5. Product Information We make reasonable efforts to display product names, formats, strengths, descriptions, prices, images, and availability accurately. However, we do not guarantee that product information is complete, current, error-free, or always available. Product images may be for illustrative purposes only. Packaging, labeling, color, appearance, or presentation may vary from the images shown on the website. We reserve the right to correct errors, update product information, change pricing, modify availability, or cancel orders affected by incorrect information. 6. Pricing and Payment All prices are listed in Canadian dollars unless otherwise stated. We reserve the right to change prices at any time without notice. Pricing errors may be corrected even after an order is submitted. If an order is affected by a pricing error, we may cancel the order and issue a refund. Interac e-Transfer is the only payment method available at checkout. Placing an order does not send payment. Follow the instructions shown after checkout and in the order email; fulfillment begins after payment is received and confirmed. By submitting payment, you confirm that you are authorized to use that payment method. 7. Order Acceptance Receiving an order confirmation does not mean that your order has been accepted. We reserve the right to review, refuse, cancel, or limit any order at our discretion. We may cancel or refuse orders for reasons including, but not limited to: Suspected fraud Incorrect pricing or product information Product unavailability Payment issues Shipping restrictions Compliance concerns Suspicious or prohibited intended use Violation of these Terms If we cancel an order after payment has been collected, we will issue a refund to the original payment method where applicable. 8. Shipping Shipping options, costs, and estimated delivery times are shown at checkout or described in our Shipping Policy. Delivery times are estimates only and are not guaranteed. Intense Dropz is not responsible for delays caused by carriers, weather, customs, incorrect addresses, failed delivery attempts, payment review, inventory issues, or events outside our control. Customers are responsible for providing a complete and accurate shipping address. If an order is returned, delayed, lost, or misdelivered due to incorrect information provided by the customer, additional fees may apply. 9. Risk of Loss Risk of loss or damage may pass to the customer when the order is transferred to the shipping carrier, subject to applicable consumer protection laws. If your order is lost, delayed, damaged, or shows delivery issues, contact us at info@intensedropz.ca so we can review the situation. 10. Returns, Refunds, and Cancellations We do not accept returns or exchanges after an order has been processed or dispatched. Remedies for damaged, missing, or incorrect items are handled under the Return & Refund Policy and applicable law. Damaged, missing, or incorrect items are reviewed under the Return & Refund Policy and applicable law. An approved remedy may include a replacement, refund, or store credit. Incorrect item shipped Damaged package Missing item Order cancellation before fulfillment Carrier-confirmed delivery issue We may request photos, order details, packaging images, or carrier information before approving a refund or replacement. Products that have been opened, altered, used, stored improperly, or handled outside recommended conditions are not eligible for return. For more details, refer to our Return & Refund Policy. 11. Storage and Handling Customers are responsible for following the storage and handling conditions stated on the specific product label and available lot documentation. Intense Dropz is not responsible for product degradation, loss, damage, or unsuitability caused by improper storage, improper handling, temperature exposure after delivery, misuse, unauthorized use, or customer negligence. 12. Account Responsibilities If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You agree to provide accurate, complete, and current information. We may suspend or terminate accounts that contain inaccurate information, suspicious activity, or violations of these Terms. 13. Prohibited Uses You may not use this website or our products: For any unlawful purpose To violate any federal, provincial, territorial, state, or international law To purchase products for human or veterinary use To make unauthorized medical, therapeutic, diagnostic, bodybuilding, weight-loss, cosmetic, anti-aging, or veterinary claims To resell or distribute products without authorization To interfere with website security To upload malicious code To scrape, copy, or misuse website content To attempt fraud, chargeback abuse, or payment manipulation To impersonate another person or business We reserve the right to restrict or terminate access for any prohibited use. 14. Website Content All website content, including text, graphics, logos, product images, layouts, icons, designs, videos, and other materials, is owned by or licensed to Intense Dropz unless otherwise stated. You may not copy, reproduce, modify, distribute, sell, or exploit website content without our written permission. 15. Reviews, Comments, and User Submissions If you submit a review, comment, message, image, or other content to Intense Dropz, you grant us permission to use, display, edit, reproduce, or publish that content for website, customer support, marketing, or business purposes. You agree not to submit content that is false, misleading, unlawful, defamatory, abusive, obscene, infringing, promotional without permission, or related to prohibited product uses. We may remove or refuse user-submitted content at our discretion. 16. Promotions and Discount Codes Promotions, coupon codes, free shipping offers, bundles, and discounts may be changed, suspended, or cancelled at any time. Discount codes may be limited by product, category, customer, order value, date, or other conditions. We reserve the right to cancel orders involving misuse of promotions or discount codes. 17. Third-Party Links and Services Our website may include links to third-party websites, payment processors, shipping providers, analytics services, or other tools. We are not responsible for third-party websites, content, policies, or services. Using third-party services may be subject to their own terms and privacy policies. 18. Disclaimer of Warranties To the fullest extent permitted by applicable law, the website, content, products, and services are provided "as is" and "as available," without warranties of any kind, whether express or implied. Intense Dropz does not warrant that: The website will be uninterrupted or error-free Product information will always be complete or current Website content is suitable for any particular purpose Products are suitable for any unauthorized, human, veterinary, clinical, diagnostic, therapeutic, or medical purpose Any product will produce any specific result Some jurisdictions do not allow limitations on certain warranties, so some limitations may not apply to you. 19. Limitation of Liability To the fullest extent permitted by applicable law, Intense Dropz and its owners, directors, employees, contractors, suppliers, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the website, products, services, or inability to use them. This includes, but is not limited to, damages related to lost profits, lost revenue, lost data, business interruption, product misuse, unauthorized use, improper storage, or violation of these Terms. Nothing in these Terms limits liability that cannot legally be limited under applicable law. 20. Indemnification You agree to indemnify, defend, and hold harmless Intense Dropz and its owners, directors, employees, contractors, suppliers, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from: Your breach of these Terms Your misuse of the website Your misuse or unauthorized use of any product Your violation of any law or regulation Your violation of another person's rights Any false, misleading, or unlawful information you provide 21. Force Majeure Intense Dropz is not responsible for delays, failures, losses, or disruptions caused by events outside our reasonable control, including carrier delays, weather events, natural disasters, supply chain issues, labour disruptions, technical failures, regulatory actions, government restrictions, payment processor issues, cyberattacks, or other unexpected events. 22. Governing Law These Terms are governed by the laws of Quebec, Canada and the applicable federal laws of Canada, without regard to conflict-of-law principles. If you are a consumer, some rights and protections under applicable consumer protection laws may apply and cannot be excluded by these Terms. 23. Changes to These Terms We may update these Terms from time to time. When we make changes, we will update the "Last updated" date above. Your continued use of the website after changes are posted means you accept the updated Terms. 24. Contact Us For questions about these Terms & Conditions, contact: Intense Dropz Email: info@intensedropz.ca Website: intensedropz.ca