Shipping Policy

Shipping Policy Last updated: October, 2026 This Shipping Policy explains how Intense Dropz processes and ships orders placed through intensedropz.ca. Where We Ship We currently ship only to Canadian addresses. A complete Canadian shipping address is required at checkout. Shipping Rates • Tracked Shipping across Canada is $25.64. • Free Express Shipping: available across Canada when the merchandise subtotal is $299 or more after discounts. Shipping charges are shown before the order is placed. Applicable sales taxes are calculated from the shipping destination and itemized at checkout. Order Processing Orders with payment successfully received and confirmed by 2:00 p.m. Eastern Time, Monday to Friday, typically ship the same business day. Orders placed after the cutoff, on weekends or on holidays are typically processed on the next business day. Same-day dispatch is not guaranteed and may be affected by payment review, inventory availability, carrier pickup times, weather, holidays, high order volume or other operational delays. Shipping Confirmation and Tracking Once an order is processed and shipped, a shipping confirmation with tracking information is sent to the email address supplied at checkout. Carrier tracking updates may take time to appear after pickup. Delivery Times Delivery times depend on the destination, carrier performance and external conditions. Any delivery estimate shown at checkout or by the carrier is an estimate and is not guaranteed. Shipping Address Accuracy Customers are responsible for providing a complete and accurate shipping address. Intense Dropz is not responsible for loss, delay, return or misdelivery caused by incorrect, incomplete or outdated address information. If you notice an address error after placing an order, contact info@intensedropz.ca immediately. We cannot guarantee changes after an order enters processing or ships. Lost, Delayed or Damaged Packages If tracking shows a delay, damage, possible loss or other delivery issue, contact info@intensedropz.ca with the order number and tracking details. We may request photographs, carrier documentation or packaging images to review the issue. If a package is confirmed lost or damaged in transit, Intense Dropz may offer a replacement, store credit or refund where appropriate, subject to review and applicable law. Delivered Packages If tracking shows delivery, the order may be treated as completed. If you believe a package was delivered to the wrong location, stolen or not received despite a delivery scan, contact the carrier and notify us as soon as possible. Contact For shipping questions, contact Intense Dropz at info@intensedropz.ca or 226-499-8539.